Comment by dognotdog

If I read it right, they're not asking for a more complicated default for all projects, just that they can customize it for their projects.

And I agree, simple is good... but simple is also bad for large projects, as while it makes it easier to create a ticket, it makes it harder to track for the maintainers. They are (rightfully) looking to ease their work, and I do believe it is a net win for both sides if filing a bug is made a little harder, but it becomes a lot easier to manage.