Comment by blauditore
8 years ago
I think part of the problem is that they actually try to push innovation (e.g. new UI paradigms with Metro), but then run into several vocal minorities, backtrack a bit and try to find a middle ground. From the outside, it then looks like a random zig-zag course, but it's much more an iterative minimization of "mean square pain" among their fairly large user base.
Communication could often be better though.
I think it's more that they hire personalities and form personality cults. Personality cults can't be seen to fail by investors due to the CYA culture so they just burn off a cliff and explode when they hit the bottom of the ravine.