Comment by hutzlibu
7 years ago
Couldn't you have give also vague, but accurate information as well?
User's like to know what's going on, even if they maybe don't understand all the details, but at least they see things are happening and not just a (fake) progress bar. So they can connect more to what is happening and therefore be more understanding and patient instead of just being told to wait, with no further information, which nobody likes.
It would be nice - but the Microsoft Access framework didn't really give you a way to ask the query system "How far along are we?"
> Couldn't you have give also vague, but accurate information as well?
Could you give me an example of what you consider "vague, but accurate information?"
The article's discussion about the NYT election accuracy meter wiggling randomly (but within the error bars) is a textbook example of "vague but accurate" information, perhaps to a fault.
How do you visually represent "error bars" to someone who's not technical enough to have ever seen them? Not everyone takes college stats, math, and engineering.
Technically, wiggling within the error bars is a precise way of saying "the precise location is vague -- it's somewhere within this range", in that at any moment it is showing one precise, acceptable guess.
The most fascinating piece there was that as the error bars decreased, the range of the wiggling decreased as well.
Yeah, it doesn't convey the extend of the error bars instantaneously -- you need to stare at it over time -- but it does convey the idea of error bars.
I think the people upset about the error wiggle are either a) being pedantic that it's not visualized in the way they learned it should be visualized back in college; or b) they haven't accepted the idea that sometimes we don't have an exact precise black-and-white answer (we DO have ways to precisely quantify the degree of our uncertainty though).
All of this not to say it was the best execution... perhaps if they 'ghosted' previous needle positions like how old movie radars ghost a green blip as the thingie spins around, maybe it would have been a kind of hybrid approach where the error bars do kinda appear in the overlapping ghosting shadows but still change over time...
"reticulating splines"
I guess the lesson to be learnt here is that people are more understanding if you appear to be transparent but you don't have to ACTUALLY be transparent to get the affect.
Reminds me of the loading screen for The Sims (an obvious parody of the above mentioned tactic)
(You might want to mute it. The loading messages are at the bottom)
https://www.youtube.com/watch?v=PpMiI2QooKQ
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Connecting
Fetching data
Processing query
Preparing for display
This, yes. Also, if you're processing discrete items in any measurable way (downloading kilobytes, ingesting database rows, querying servers...) that takes longer than one second flat, display that to users. "Processing record 1/1,000,000... Processing record 2/1,000,000..." gives a positive sense of progress. Even if you don't actually know the final total in advance, you should still display whatever you've got.
As a bonus, this can occasionally be useful for bug squashing. "I've been waiting for hours and it's only up to row 5681" when you know for a fact that there's <2000 rows is a lot more informative than "My report won't finish."
Most of those steps will go immediately, and one of them has the same problem the original issue had: it’ll sit on it for ages...
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