Comment by mattschmulen

In my humble experience the impact of this issue is multiplied on mobile; given the mobile context the user expectation is in amplified and the need for clear communication made more relevant. A simple “spinning wheel of death” is often not enough. However, I’m not bought in on the term ”benevolent deception”. Where I’m from we differentiate this by differentiating being honest with being earnest. “The importance of being earnest” (forgive the pun) is that the earnest person has your objectives/priority in mind regarding the outcome for the recipient. An honest persons is an indifferent to the outcome or result. The earnest person is looking out for you.