Comment by jonplackett
7 years ago
If you’ve ever made a chatbot you have to do this. Add in a fake few seconds delay so it seems like it’s considering what you said in its reply. Replying instantly makes you feel like you’re being railroaded and ignored.
Bonus points if you trigger the "Human VonNotachatbot is currently typing..." indicator during the artificial delay period.
I recently contacted the sales chat of a company and they were typing too fast. The guy reached out by email later saying he was not a bot, but to this day, I'm not 100% sure.