Comment by retox

There is hate and bile on Twitter because people are full of hate and bile. This is a frightening time to be alive for a lot of people, full of uncertainty and a feeling that they have been hard done by and manipulated by faceless bureaucrats.

The answer to this aspect is "simple"; make people happier.

What makes is easier and more 'acceptable' for people to write these things is that they don't have to look into the faces of their targets. You can't have civil discourse when two people are wearing masks. This problem can't be solved by social media in its current form, or maybe ever. Perhaps VR communities where everyone is forced to use their own face and have it 100% accurate and real-time.

Even then people don't have the same sense of humour and understanding of nuance which is a big reason we choose to associate with the people we do. It's easy to be offended when you hear two people talk in terms you aren't familiar with and aren't privy to past discussions and inside jokes. This is unsolvable by social media without federation, which is basically what traditional forums are.