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Comment by jarym

7 years ago

RH are good at a LOT of things but sales remains a bit of a weak point compared to Oracle and to a lesser degree IBM.

Hopefully the RH guys can bring back a focus on technology to IBM while IBM figure out how to sell it to customers.

PS: so will it be called Blue Hat?

Ugh I hate their sales. There was a day they decided to spam my cell phone number constantly while I was on lunch. Not even sure how they got it, but I finally answered and got super angry with the other end. I didn’t even know it was Red Hat because they didn’t even bother leaving messages. Just back to back to back times 4 calls. Even if it were my work number, if you didn’t get through the first time, spamming my line isn’t going to get you there either.

Given that IBM are after the tech and will probably reject the culture (as also happened when Oracle ate Sun), I suggest an appropriate name would be...

Old Hat (tm)

;)

Oracle sales means promising everything and delivering half of that at best. Are you sure you want to use that as an example?

  • ...promising everything and delivering half of that at best...

    I work for a company driven by sales people. It sucks. They keep promising things we don't have and complaining that engineering can't deliver. IMHO a good sales person should be able to sell what we have. Any jackass can make empty promises.

    • Sales people typically do exactly what they're paid to do - no more, no less. You can shout at them 'til you're blue in the face about overpromising, but, if you've got their pay structure set up such that they can earn more commission by making wild promises, then they're going to keep on making wild promises.

    • Make them do proper accounting, an empty promise costs more engineering dollars than a believable one, and the difference should not be determined by sales.

    • The sales process needs both rewards (commission) as well as punishments (commission loss based on unmet delivery). The idea, "As soon as the contract is signed I should get my money." is a broken one as it reinforces the type of behavior that leads to unrealistic promises being made. The 50% at signing and 50% at delivery model is better for this reason. Yes, there would need to be additional language surrounding what an "unmet delivery" would be and how it would be gauged with relation to promises made during the sales process.

  • In this context, the only thing that matters is whether Oracle's strategy is more successful at generating profits than RedHat's. Is it?

  • If they can still sell despite having that (very much deserved) reputation, then their sales teams must be pretty impressive.

No one beats Oracle at sales, they are a sales organization; they just happen to be selling software.