Comment by djsumdog
7 years ago
Maybe for hardware. There are pretty good about hardware support. At two companies I worked at we got people sent to us for on-site repair.
Their software support is something else. I haven't had to use IBM tooling in a while, but back when I did, everything they sold was absolutely fucking terrible (DB2, RAD, WebSphere, Clear Case, Tivoli) compared to many open source equivalents.
The only reason people buy this rubbish is because they're in an old company (bank, insurance, etc.) that has relied on it for ages and don't care about the inefficiency or cost.
> Their software support is something else. I haven't had to use IBM tooling in a while, but back when I did, everything they sold was absolutely fucking terrible (DB2, RAD, WebSphere, Clear Case, Tivoli) compared to many open source equivalents.
Over 20 years in contracting that's been my experience too, utterly lazy, awful software - awful UI, continuous license issues, buggy, juggernauts of bloat. WSAD (Eclipse + Websphere plugins) was easily my worst experience with an IDE, ClearCase easily my worst experience with a SCCS etc. I pity people that have to work with any of it 9-5.
The banks and insurance companies I've worked at had support contracts, but they were useless - you more often than not just had to suck it up.
yup- Onsite repair technicians are no problem when you company is paying $500K a year to support it.