Comment by rodgerd
7 years ago
Because literally every conversation turns into a services upsell.
I've migrated a site from WAS to JBoss. The support experience is night and day. WAS on IBM OS on IBM hardware not working? Pay a four-figure-per-day consult to be told that's just how WAS works on that platform, buy more hardware.
Same application on JBoss, problems with performance, RH dropped experts in as part of the support contract.
This is not a one-off in my experience. RH, Microsoft, other vendors I deal with treat a lot of these things as covered by your enterprise support contracts. IBM treat it as a chance to upsell a services engagement, and maybe pitch that the work should be outsourced, too.
As RedHat's software is open source, isn't it possible to buy the same services from other companies?
I was under the impression that OP objected to their revenue being 90% from services regardless, that's why I commented.