Comment by JadeNB

> The last book I borrowed (Alan Cooper's The Inmates are Running the Asylum on UX design, which I found compelling) was lost after I dropped it in the bin.

This frustrates me no end. After several such incidents, and comparable customer service, I now take pictures of myself returning the books. I'm sure it'll do no good when it comes down to it, but it lets me feel that I have some agency in the matter.

What really frustrates me is that our library just re-jiggered its return system so that it's metered, counting how many resources have been returned, perhaps in an effort to address (for them if not for me) concerns like this; but there's still no way to get a receipt indicating that you have returned any particular resource. When I try to get one from the front-desk staff by returning it in person, I'm told I have to drop it in the metered chute and, basically, hope.