Comment by seandougall
6 years ago
Ah, yeah, the flow for when the app isn’t installed makes particular sense (at least as a motivation for why someone would implement something so awful). Thanks!
6 years ago
Ah, yeah, the flow for when the app isn’t installed makes particular sense (at least as a motivation for why someone would implement something so awful). Thanks!
If you want to really break down their viewpoint on the situation, lets translate their PR statement line by line:
> Zoom believes in giving our customers the power to choose how they want to Zoom.
Zoom believes if their app isn't convenient to use, their customers have the power to leave their ass, as they are in an incredibly competitive market.
> This includes whether they want a seamless experience in joining a meeting with microphone and video automatically enabled, or if they want to manually enable these input devices after joining a meeting.
This includes making sure that they aren't asked to provide confirmation to access their camera/microphone, which impedes the convenience of the app to all participants. Less clicks equals less thinking.
> Such configuration options are available in the Zoom Meeting client audio and video settings.
Stop complaining about this as we have given ourselves a legally compelling user defined control hidden in a single tab deep within our preferences.
> However, we also recognize the desire by some customers to have a confirmation dialog before joining a meeting.
We can tell you aren't going to drop this.
> Based on your recommendations and feature requests from other customers, the Zoomteam [sic] is evaluating options for such a feature, as well as additional account level controls over user input device settings. We will be sure to keep you informed of our plans in this regard.
We don't care. We have lots of users, and lots of success having this option turned on by default. The support costs alone telling non-technical people how to turn on their cameras don't make it worth it.
Oh come on. There is no easy way to send people without the app to a installer page, that is the issue. And that is something every single person wants.
Good point. Maybe MacOS/iOS should have a feature where, just like going to a custom service that can launch an already installed app, such as zoomus://123456789, they can allow software vendors to register an install URL that users who don't have the app already installed will be directed to. Let the OS handle security, where it should be, and still make the first install user experience good.
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Well, presumably if that's the case, their ZoomOpener could simply be configured to respond that it exists. That would be enough to either direct the user to a download page or open the protocol-specific URI.
If I'm understanding it correctly, the reason it does more than that is to bypass the "protocol-specific URI opening" UX.
I'm unclear what subset of users are desktop only Zoom users that aren't also familiar with the same "Do you want to allow this app to access your camera/microphone?" dialogs on mobile devices. This can't be a large demographic, can it?
Ah, but that's an interesting question right? do they WANT to be asked? If you only had to make one click to join a meeting, doesn't that FEEL better?
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