Comment by cgriswald

It's not about the fakes, it's about trust. I don't expect perfect fake detection from a vendor. I can't perfectly detect fakes myself. I expect vendors to develop trust with their own sources like I'm trying to develop it with the vendor. I expect fakes to be non-existent or rare-enough in their inventory and for them to respond appropriately in case a fake does make it through. An appropriate response is not just to coldly refund my money and continue to allow the item to be sold in their store. An appropriate response is to refund my money, be truly mortified, and at the very least stop selling the item; if not stop doing business entirely with whichever distributor or seller sold them the item. (Also, my time is valuable; so I'd expect some recompense for the inconvenience which could act as a proxy for 'truly mortified' since I can't actually know their internal state.)