Comment by nevf1

Sounds eerily similar to the early days of Ryanair[1] which was a poorly managed basket case in an industry ripe for innovation of its time - managers caring about their looks more than their books, cost overruns and non ownership of key bases... It sounds like Thomas Cook didn't have their Michael O'Leary to swoop in and fix their problems.

Even Ryanair didn't value their website or online offerings at first but they valued something which TC obviously missed time and time again - their bottom line.

[1] https://www.theguardian.com/books/2007/aug/12/biography.feat...