Comment by _y5hn

For normal users the software must "Just Work (tm)" (former "Plug&Play"). These people need devs/power-users to turn to for help, though should usually be unnecessary. The experience need to surpass alternatives, ie. better privacy, no advertisements, rapid updates, more choice, freedom, no bugs, no useless notifications and distractions.

Not sure how this aligns with most businesses and govs, though they should support companies/orgs that make this their core.