Comment by BuckRogers

That's not the sort of support that I'm talking about. That's trivial, and those Best Buy employees are most likely just incompetent, kids off the street that enjoy computers. It's true you might get better desktop support out of a Redhat engineer (for Windows, desktop Linux, or otherwise), if you could afford to pay him. The same would apply if people had a direct line to a Microsoft engineer.

I'm talking about ensuring some script you wrote in VB6 in 1998 still works on machines in 2019. Take that scenario times 100. It's not advertised but they do fix (or break, then fix) enterprise issues better than any entity I've seen, and definitely at that scale.