Comment by TeMPOraL

When I meet the user that prefers shiny over functional after working for a few hours with each, I'll change my mind. I haven't met that user yet.

What I've seen though is that users almost never have any say in the matter. Software is generally forced upon users - mandated by their employers, being the only way to access a particular service or a social network, etc. Users have little say in how the software works.