Comment by albertshin

I'm curious about the counterfactual here. If they had a VC on their board, they may have been "gently guided" towards a pure subscription model since SaaS valuations are much higher.

But, it sounds like a pure switch to SaaS would have alienated customers and perhaps would have forced more users to seek alternatives, and we might not have seen the business as this scale today.

Wonder if this was the optimal move at the time.