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Comment by kryogen1c

6 years ago

This is god damn unbelievable

"Andrea, sorry about that and the incident. If we led you to believe that you had nothing to do on your side when warned multiple times to make your back ups, then we'll have to make it clearer, and stop assuming that it's an industry wide knowledge."

14 comments

kryogen1c

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alpaca128  6 years ago

Big words for a company that's in trouble for not backing up data themselves.

  • ocdtrekkie  6 years ago

    Most web hosts have some courtesy backups, but it does sound like the Twitter user they're responding to fundamentally doesn't understand that snapshots aren't backups, and the screenshoted page explicitly states that the snapshots are for you to back up. Which he presumably did not do.

    The idea that someone would entrust their sole copy(s) of critical business data to a service provider is insane to me. Always keep your own backups.

    • dwild  6 years ago

      > The idea that someone would entrust their sole copy(s) of critical business data to a service provider is insane to me. Always keep your own backups.

      You can consider it insane, they still sold snapshot as being backup. Insane or not, it doesn't change that's what they sold wrongfully.

      Can you point me where that screenshot show what you say it does? The user goes further to specify that you CAN'T download theses snapshots.

      Companies should be called out when they lie about what they sell, I hope you understands why it's important.

    • _Codemonkeyism  6 years ago

      1. He says he has made regular backups, but now needs to restore all VPSs

      2. The website says "Snapshots allow you to create a backup copy."

      3. He says "No they do not allow snapshots download."

      4 replies →

klagermkii  6 years ago

That's such an obnoxiously passive-aggressive response from the CEO. Bit of a red flag for the company culture.

dmix  6 years ago

After another support person made a joke in response to his very serious post.

This is one of the worst responses I’ve ever seen from a company, and I’m not being hyperbolic.

balladeer  6 years ago

Seeing the thread I couldn't believe they are being serious. Feels like they are playing a tasteless prank. Such crass and careless attitude is downright repelling.