Comment by jamesponddotco
6 years ago
When I worked at the WordPress hosting division of Copyblogger, we always had issues like these with Digital Ocean. They would email us saying that the node had a problem, and we had to recreate the server on our own.
Good thing we only kept caching servers in Digital Ocean, so those were easily recreated, but that always kept me away from DO, personally.
In fairness to them, though, DO do not claim to keep backup of the servers, as far as I know.
DO has a service to automate backups. You can't download them or snapshots though, so you if you want a off-server copy you have to do it yourself.