Comment by p1necone
6 years ago
I don't understand what you gain by asking people questions about how they think usability has improved. Users are notoriously bad at actually knowing what they want. If I were testing this sort of thing I'd give them tasks to do and watch what they do, when they look frustrated etc.
There was a lot of real-world usability research that went into the Office 2007 ribbon-- both qualitative and quantitative. Jensen Harris went into some of this in his blog; see, for example, https://docs.microsoft.com/en-us/archive/blogs/jensenh/more-... .
More here: https://docs.microsoft.com/en-us/archive/blogs/jensenh/table...