Comment by hellepardo
6 years ago
Is it just me, or has Github's quality of service been continually degrading over the past several months? What is going on internally? Is this because of the Microsoft acquisition? Increased usage? An internal transition to Azure?
...is it time to move away from Github?
It might also be covid related. People are working from home, people responsible for system upkeep might not be immediately responsive, more demand on the servers for whatever reason, etc.
I would agree that the coronavirus could be a factor here. At the same time, I've been noticing issues since probably December or January (before the coronavirus started being a real problem), which makes it seem like maybe there are multiple issues.
Of course, I'm not actually internal to Microsoft or Github, so I have no idea and it's all opaque to me.
Alternative explanation - they've been deploying big new features with some regular cadence lately. New features carry risk and I think we're seeing that.
Same here - seems like these issues have been going on since last year, especially with Actions.
Maybe it's the demand side? With remote work, the intensity of usage went up at least in our company as we rely more on written communication. At the same time, some people will use the time to start side projects or get into programming.
On the other hand, shouldn't there be a productivity drop with so many people working from home while their kids also aren't in school? I'd expect that to offset any increase in demand—after all, Git isn't Slack; remote work shouldn't cause people to push all that much more often, right?
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Personnel may be partially unavailable, but - home or office - developers are doing the same job as they always did. At least from the users point of view it didn't change that much.
Cloud servers everywhere are also under much heavier load. They may have moved much of it into Azure, which is famously overloaded right now.
The delay/service unavailablity should follow the work at home schedule then- pushes pre-lunch and pre evening dinner.
My guess is opening their paying offering for free and also Github actions which is CPU-intensive and does much more than the traditional CI/CD tools.
Ideally GitHub Actions would be completely independent of GitHub's core services/servers (e.g. how Travis CI, Circle CI, etc. works), but that seems like it may not be the case.
Also, I'm still anticipating a fuller report on the database issues they mentioned have been the root cause of many outages over the past few months.
I prefer to pay 8$ per month for a stable service any time over 4$ per month over a service that fails during a critical build, just like it happened to me this time.
Not just you.
This page https://web.archive.org/web/20190801000000*/https://github.c... has been[1] “500 internal server error” since late-December (globally it seems). Nobody cares (“not a priority” (c) support), nothing on githubstatus.
[1] blue circles on web.archive are errors too
If you view the historical uptime, it does seem like there have been more incidents in the past three months, but otherwise the waters look calm (as reported at least): https://www.githubstatus.com/uptime?page=1
Yes, and so this is actually a thing that bugs me, because I use Github every day. Over the past several months, there have been numerous days in which I've had problems (`You can not comment at this time`, 500s, etc.) and no corresponding status report.
It seems like the historical uptime page paints a far rosier picture than I am actually experiencing.
I wonder how companies like github decide to determine this when outages are geospecific. Do they not report until an outage is affecting 50% of a geographic region before its reported as a partial outage?
If you do nothing, it lands by default on the "git operations" view, which is by far the most stable, since, well, it consists of executing the battle-tested git program.
If you want to see more the state of github "extras", you'd need to select "github actions" or "webhooks", which have a fair amount of downtime (about once a week or so, which seems about right).
Interesting how the most stable component of the company is the open source one of course ^^
It's almost as if keeping a complex service like Github online and available to millions of users is hard.
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I wonder if it has something to do with the past 3 months have been coronavirus related, higher internet usage?
They've been pushing lots of features in the platform so not surprising that it's a bit unstable now.
In an ideal world, pushing new features would have no impact on stable mature features like browsing files, comment threads, etc
Internal to Amazon we consider that about 80% of issues/outages/etc are due to changes. This may sound "duh" but this is over 10k plus investigations.
Much if the work is just minimizing the impact of this changes by finding them before customers do.
This includes things like unit, integration testing, canaries, cellular/ zonal / regional deploys, auto rollbacks, multi-hour bakes, auto load tests, and much much monitoring. Not to mention cross team code reviews, game days, ops reviews.
Ideal I agree ... and yet the real world is exactly the opposite ;)
That’s part of the micro service promised land, right?
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Too bad this is the real world.
Which world is that?
If you're looking for somewhere else, SourceHut has had no unplanned outages in 2020, despite being kept online by an army of one. The software and infrastructure is just more resilient and better maintained. Our ops guide is available here:
https://man.sr.ht/ops/
It's also the highest performance software forge by objective measures:
https://forgeperf.org/
Full disclosure: I am the founder of SourceHut.
It's unfair to Github to make the claim that your infra is more resilient and better maintained. Their load is orders of magnitude greater than yours. My driveway also doesn't have potholes it doesn't mean it's more resilient than the freeway.
I don't think so. I backed up the claim here:
https://news.ycombinator.com/item?id=22936448
SourceHut is at least 10x lighter weight and has a distributed, fault tolerant design which would allow you to continue being productive even in the event of a total outage of all SourceHut services.
Sidebar, I just want to say, you are one of the few people I’ve observed doing actual “modern” web development.
When most people talk about “modern web” or modern anything in software they think it means “using all the latest tools”.
That often means things like ES6 and Webpack, which have nice surfaces, but which create nightmares under the hood.
That’s the opposite of what modern architecture was. It was about embracing the constraints of materials. Given the properties of concrete, what is the limit of what you can do with it. Go there, and no further. And don’t cover it up, just finish the dang slab and get on with the rest of the house.
ES6 means transpiling, which means webpack, which means a massive machine of hidden complexity, which if you’re lucky exposes a nice smooth surface where everything is arrow functions and named exports. And if you’re unlucky is a flimsy piece of cardboard over the nightmare underneath.
You (SourceHut) seem to be building a UI that actually takes note of how the browser is. And you are trying to push the big numbers... how reliable your service can be, how many endpoints can one person maintain, while letting the materials of the web (forms, urls) dictate the details.
That’s true modernism.
So, bravo. I’m glad to see you out in the world. It takes courage to step outside of the norm and I’m rooting for you.
Just wanted to interject that browsers (other than IE 11) have over 98% coverage for ES6 without transpiling.
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Care to expand on this some more? Perhaps you have some other examples of both good front-end and server side, modern, day web development?
I'm sure you've done a great job building up your infrastructure, but if you have the level of traffic Github has, what would your uptime be?
Who's to say? It's not GitHub scale, and even if everyone in this thread moved to SourceHut, it still wouldn't be GitHub scale, but it would be serving your needs just fine. I feel totally comfortable recommending SourceHut over GitHub as a service which can be expected to have better uptime and performance, because it is a fact - even if we operate at different scales.
And I believe sr.ht would beat out GitHub at their scale anyway. The services are an order of magnitude more lightweight. And the design is more fault tolerant: we use a distributed architecture, so one part of the system can go down without affecting anything else - as if GitHub's issues could go down without anything else being affected. And many of our tools are based on email, a global fault-tolerant system, which would allow you to get your work done more or less unaffected even if SourceHut was experiencing a total outage. We'd automatically get caught back up with what you were up to in the meanwhile once we're online, too.
I've spoken to GitHub engineers about some of the internal architectural design of GitHub, too, I'm confident that SourceHut's technical design beats out GitHub's in terms of scalability. And, despite already winning by a good margin, I'm still spending a lot of effort to push the envelope further on performance and scalability.
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Thanks for being so transparent about your operations.
Maybe this is somewhere in the manual and I missed it, but do you have some way of automating the configuration of your hosts and VMs? For example, do you use something like Ansible?
No, I provision them manually. Being based on Alpine Linux makes this less time-consuming and more deterministic. At some point I might invest in something completely automated, but right now the manual approach is simpler - and if it's not broke, don't fix it.
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A little bit off topic. I just wondering it support git write access over https? Not just read only.
No, write access is only supported over SSH, for security reasons. SSH key authentication is stronger than password authentication, and git.sr.ht doesn't have access to your password hash to check anyway.
Yeah I'm sure there are no possible scaling issues between your service (how many people use it / repos acitve) vs github or gitlab....
your $2/month pricing. Is it $2/person/month?
Yes.
I set up a self-hosted Gitea this year and moved my repos over and couldn't be happier with it. It's faster than GitHub, clones the GitHub design/UI so that everything's where I expect it to be, has a dark mode, and supports U2F. It's easy to deploy, back up, and maintain, the Gitea devs have done a great job.
It's much less complicated (both from an admin standpoint, as well as a UI standpoint) than GitLab. I paired it with a Drone installation (also self-hosted) for CI and (sometimes) CD.
It all works great, and is way easier than I thought. If there's downtime, I'm (usually) in control of when or how long, as I have root on the box.
I'm also not giving my money to a giant military contractor (Microsoft, the owners of GitHub) any longer, which is a huge deal for me from a personal moral standpoint (YMMV).
Positive side for such downtime, turns out people gather to look at your landing/home page now just to see if the service is up. Can the cost of a downtime be effective to grab few customers for your new feature just published on your homepage?
you could move to gitlab, but from what im hearing the pricing is higher than github (is this still true?)
Barring that you always have the tried and true (and for some reason abhorred by start-ups) option of running your own gitea or gitlab instance. Its not hard, and most of this stuff can be done in dockerless containers if you want.
If cloud servers are getting "overloaded" as some commenters say, you could even buy a few racks or u's of colo somewhere or use a cloud provider that isnt the most popular meme on YC. Vultr and ramnode are both good options and youd be supporting a small business, not Bezos next giga-yacht.
Github actually recently reduced their prices to match some of Gitlab's offerings.
https://news.ycombinator.com/item?id=22867627
>Vultr and ramnode are both good options and youd be supporting a small business, not Bezos next giga-yacht.
vultr is considered a small business now? crunchbase lists them as having 50-100 employees, and they seem to be owned by Choopa, LLC which some sources list as having 150 employees.
GitLab community advocate here, just wanted to share the most up to date GitLab pricing information: https://about.gitlab.com/pricing/ Thanks!
It has been since the Microsoft acquisition.
I chalk most of the early ones to moving services over to Azure.
Lately though, I don't know. Azure is running pretty close to capacity, so maybe it's part of the problem
May it has more to do with their changes in pricing and a surge in uptake of customers?
That would point to Azure hosting. Anyone notice a similiar pattern?
Github is still hosted on AWS though afaik.
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As many readers are stating there seem to be larger, internet-wide issues today in US.
For hosting your own repos AWS CodeCommit works very well.
Congrats, you mentioned everything that's less likely, even came up with a conspiracy theory but managed to avoid mentioning the most logical explanation (increase in the use of existing repos, new user growth and bandwidth scarcity that can't be fixed within a short timeframe).
1) Microsoft took over 2) M$ migrates some ADO (Azure DevOps) features to Github (e.g., Github Actions) 3) If Github was not on Azure before M$ bought it (very likely, but needs citation) they will probably migrate to Azure at some point
I'm pretty sure Github Actions work predates the MS acquisition... I'm also pretty sure that they are trying to align the backend systems more to Azure, but have no insight into how much of that took place.
The fact that you used "M$" indicates that you are predisposed to blame Microsoft for actions that are likely not from the parent, and discount any changes from the top down that have occurred within MS. And while I have a lot of issues with MS and Windows in particular, MS today is not the same as MS even a decade ago.
I would guess that since they introduced free private repos, usage has been increased a lot. Eg. I used to use bitbucket but switched over to github when they did that, cus the github desktop program is nice and works a lot more smoothly with gtihub as opposed to bitbucket.