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Comment by dylz

6 years ago

The driver pays with a Doordash prepaid-reloadable card. When the driver GPS-checkins at the restaurant they're picking an item up at, the card is loaded with the exact balance the restaurant is "supposed to charge"

8 comments

dylz

Reply
astura  6 years ago

At that point door dash still thinks the pizza will cost much less, so if it's only the total the customer paid that's authorized, then how does the full cost of the order get paid?

  • brd529  6 years ago

    In the article it makes clear that doordash calls the restaurant from their call center to make the order and gets the correct total verbally. Ostensibly this is what gets loaded to the delivery worker’s card.

    Since this was part of a “demand test” door dash is more interested in capturing a large number of orders than per order profitability. Once their digital marketing muscle has doordash originating 10%+ of orders to the restaurant they have the leverage to negotiate a per order fee from the restaurant along with an agreement to force the restaurant to manage their prices on door dash, shifting liability to the restaurant for incorrect pricing online.

    • comboy  6 years ago

      > Once their digital marketing muscle has doordash originating 10%+ of orders to the restaurant they have the leverage

      How would they know what percentage of orders isc coming through them?

  • dylz  6 years ago

    The amount is calculated off of what DD thinks, not based on what the restaurant charges.

    Yes, this causes a significant amount of driver support issues where they have to live chat in because their red card is declining.

    The driver is instructed to not give the restaurant receipt to the diner.