Comment by steve19

> Things are frequently buggy, unreliable and disjointed. I’d almost be able to forgive it but unfortunately the support is really terrible too.

This is my experience. After years of paying for the service, for multiple users, using tools that seemed to have been forgotten by the dev team, my credit card failed to process one month.

Support was not interested in helping me. Not at all. Ended up having to move my team's workflow off Zoho. I had been begging them to bill my card, but they just kept sending me generic emails asking me to try again. Phone support was even less helpful.