Comment by t-vi

So when you're throwing a party and suddenly have guests trashing the neighbor's front yard, do you stop the party or let the party go on for another month because it was so good last year "and we'll change something next year, in the mean time can you build a fence"?

I'll not advocate calling DigitalOcean on the phone, but tagging the CEO on the complaints on twitter might be more effective than tagging the community manager who professes he is not listened to.