Comment by jMyles
4 years ago
I sent my Lenovo in for warranty service for a faulty SSD ribbon cable and... they lost it. And they haven't replaced it. They've told me four times over the course of the last five months that I'll get a call in 3-5 business days. It has never come of course.
I know I'm not alone; even just in my circle there are two other stories of horrible mishaps with this company.
Lenovo makes some decent machines, sometimes, but their warranty service is not to be trusted.
I have always used their on-site service. Tech always comes out the next day and fixes the issue.
Lenovo took around 100 days, within warranty period, to replace my motherboard of my Ideapad Y500 because the parts were not available. I am never buying any Lenovo product ever again.