Comment by tomnipotent
5 years ago
All products have defects, and the Apple hardware defect rates are some of the lowest in the industry. That doesn't change their commitment to product quality and service, and how it compares to their peers. Take a look at eBay and compare any Apple products resale values to any other (and no, it's not just about brand).
Three in a row for me. I experience the exact same problems OP describes with three MB Pro laptops since 2018. More than 7000 bucks down the drain not calculating the 2100 for repairs.
The company I work for had 1-2 percent of devices in repair every week.
Not sure if this is just a strange coincidence, but I know of at least one other company in our town with the same scope of the described problem.
I know this isn't a popular sentiment with some people, but from experience, I am done with Apple after 28 years of experience. My first was a beautiful Macintosh Classic I still have. Together with a SE 30. Somehow I miss my pre 2018 Macbook Pro.
What's your source for the low defect numbers?
Consumer Reports ~2015 (little dated and wouldn't include latest gen laptops) https://www.computerworld.com/article/3012211/apples-macbook...
This site includes a few different sources, and shows more or less the same reliability: https://www.geckoandfly.com/6311/the-most-reliable-laptop-su...
I wonder if theres a comparison of device by price point, because i bet apples advantage would be eaten up if they did
People still buy over a decade old thinkpads.
Apple has the highest customer satisfaction levels in the business.
Now the butterfly keyboard issues have hurt MBP customer sat levels, but not enough to fall to Lenova/IBM levels.