Comment by CPLX
5 years ago
Maybe there should be a law that any business that has over ten billion dollars in annual revenues has to answer the phone when you call them and have a reasonable resolution process for complaints.
If that ruins your business model, cool. Just spin off parts of the business until each one is back under ten billion in revenue and do whatever you want.
That’s not a bad idea. In general I am believing more and more that businesses that exceed a certain size are harmful for the overall economy. They may be more efficient and generate lower customer prices but they also harm innovation and prevent smaller companies from succeeding.
Ideally, we would be able to choose the best company, such as the one that does answer their phones. In this case we can't, which is the real problem.