Comment by bikamonki
5 years ago
Are there any no win, no fee law firms that specialize in these cases? What if for every hour offline, your SAAS loses X money? For this particular case, what if due to the service disruption, some customers decide to move their business elsewhere? Enforce an SLA?
Author here. That was exactly our situation with the impacted systems. We got lucky with the fast "review" and it happened late enough in the day that only PST customers were impacted meaningully.
But still, quite frightening, hence the post. It's not a failure mode we had in mind when we established the SLAs.