Comment by javajosh
5 years ago
This is probably a big part of why Google is invested in (limited) AI, because a good enough "artificial support person" means having their cake and eating it too.
5 years ago
This is probably a big part of why Google is invested in (limited) AI, because a good enough "artificial support person" means having their cake and eating it too.
The issue with (limited) AI is that it's seductive. It allows executives to avoid spending actual money on problems, while chalking failures up to technical issues.
The responsible thing would be to (1) staff up a support org to ensure reasonable SLAs & (2) cut that support org when (and if) AI has proven itself capable of the task.