Comment by shrimpx

It's probably "scale thinking" that makes google seem like they don't care: Everything is huge when you're "at scale"; the impact of a small blunder can take down companies or black out nation states. It's part of the game of being "at scale". They probably believe that it's untenable to build the necessary infrastructure to where everything (website, startup, person, etc.) matters.

This will sound crass, but it reminds me of Soviets cutting off the food supply to millions of people over the winter, due to industrial restructuring, and they brushed it off as "collateral damage".