Comment by vidarh

It won't change until they start bleeding enough users that it actually starts hurting them. In other words, when they mess up with someone "important enough" prepared to hold a serious grudge.

[EDIT: I still hold a grudge against DHL for 20 years ago listing my credit cards as "in transit to South Korea" while I was in Santa Cruz, waiting for them. If Google hits someone with an actual large following or sufficient clout in a large company, then they might just find that one day they do so to someone prepared to hold a 20 year grudge even if they eventually fix the immediate issue -- I'm not mad at DHL for the initial mistake, but for the amount of trouble and lies I had to deal with before they took it seriously]