Comment by georgebarnett
5 years ago
Many other companies of similar size manage to provide customer service just fine.
This is a solved problem - you just have to be willing to realise that magic AI sprinkles aren’t the answer.
As for cost - this continual stream of screwups is costing them a ridiculous amount of goodwill and future business. It’s probably the best ad for AWS there is.
I suspect they don't have the combination of strict privacy so employees can't look into the account, massive spam potential, and billions of users...
Amazon, Microsoft and Apple have similar numbers of users and there are no issues getting in touch with them.
Google chooses this path, it’s not forced on them.