Comment by reitanqild

Have worked on a big, high impact Northern Europe GCP customer.

Support was hit and miss:

- once 2 actual engineers, onsite, recreating problems

- another time: some hapless, bottom of the barrel support technicians who must have been following a script similar to the old "have you turned on and off your modem"-scripts from early internet days. No clue whatsover.

- another time, some brass tuning in, promising a fix in next rollout. Didn't happen.