Comment by thesuperbigfrog
5 years ago
The focus on customer service and customer care is what sets Amazon apart from Google.
Amazon will bend over backwards to ensure that the customer is taken care of and will even eat some costs or make concessions to make sure that the customer experience is top-notch.
By comparison, Google's customer service is absent. Google has plenty of money that they could spend to hire customer support teams and boost the customer experience so that incidents like these do not happen or at least get resolved quickly, but that does not appear to be a priority for them.
> Amazon will bend over backwards to ensure that the customer is taken care of and will even eat some costs or make concessions to make sure that the customer experience is top-notch.
I think this narrative is false. Amazon will certainly refund money or eat costs but they have seemingly done little to stop scams, review bribes, or counterfeit products. Their UX is also increasingly user hostile (try cancelling Prime).
I would put them on par with WalMart, which also has a very liberal return policy.
Yeah, and it would seem that Amazon has recently destroyed one million worth of clothing from a business owner on (allegedly) spurious counterfeiting claims, and an inability to get into touch with support.