Comment by whimsicalism
5 years ago
And it absolutely bites them in the ass. Google's awful reputation at the enterprise level is probably why GCP is struggling to make it among that sector.
5 years ago
And it absolutely bites them in the ass. Google's awful reputation at the enterprise level is probably why GCP is struggling to make it among that sector.
It's in Google's culture, too. A few years ago when I was learning GCP for a role and wanted to know if they had an AWS Firehose equivalent, I asked on their Slack and the response I got from a GCP rep was "just make a process in Dataflow." Doing that would have cost far, far more than Firehose costs, not to mention the dev/troubleshooting time.
What did you expect the response to be. Should they have said, "No we don't have that, you should probably just use AWS"?
They didn't have exactly what you wanted so provided a workaround that would solve the problem.
I think the point is obvious, that AWS is far more customer-centric than GCP. Google's gotten better at this but at the time, it seemed to me that GCP was more an amalgam of individual projects developed separately while AWS approached it more from the user's perspective, and that showed in the toolsets available.
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> Should they have said, "No we don't have that, you should probably just use AWS"?
Yes? If you can't trust your rep to give accurate recommendations, then what's the point of even having one?
They are becoming the AT&T Wireless of Cloud providers.
If you have no problems, it's fine. The first time you need to call customer support, you start wondering if TMobile or somebody else would be a better provider.
> They are becoming the AT&T Wireless of Cloud providers.
On that note - I have AT&T. I'm fine with AT&T, except that group MMS / messaging is broken with non-iPhone users. I've tried calling support, walking into a store, and now - simply given up. I tried two other carriers a few years ago, and had far worse problems, so I just suck it up and call people when we have to communicate. At least that part works.
You sum it up well.
This bit me after switching from Mint to Verizon. I thought it was the Verizon's fault for a long time, but Reset All Settings on my iPhone finally fixed it.
https://tedpiotrowski.svbtle.com/switched-to-verizon-iphone-...
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What an excellent analogy.
Google is AT&T: technically great, but customer support is intentionally and aggressively incompetent.
AWS is Verizon: technically good with some weird rough edges and legacy stuff, but customer support will bend over backwards for you.
Does that mean Azure is T-mobile? I have little experience with either.