Comment by ashtonkem
5 years ago
It’s a matter of trust and credibility. Google has lost it for engineers, Amazon hasn’t. Trying to come up with arguments against an emotional position is pointless.
5 years ago
It’s a matter of trust and credibility. Google has lost it for engineers, Amazon hasn’t. Trying to come up with arguments against an emotional position is pointless.
Every company has incidents of customer support nightmares, But only Google ends up at the top of HN on a monthly basis.
This is exactly my point. Trust and distrust aren’t logical positions, they’re opinions based on emotions. You can’t come up with a slide deck to explain why you should trust Google any more than you could use numbers to convince your spouse to trust you.
Fundamentally, Google has spent its credibility with this crowd, and that’s not something that can be reasoned against. What Google needs to do is put the effort in to re-earn trust, which it clearly is not doing.