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Comment by tgtweak

5 years ago

There is no excuse for the laziness/ambiguity surrounding bans like this. I have witnessed, in 1 degree of separation, 3 separate Facebook business account bans in the last 12 months alone - the only reason cited is "you violated our community policy" with a link to the entire community policy and 0 clarification before or after requesting review.

In 2 of those cases, they were high-6 & low-7 figure follower companies and were spending well into the 6 figures per year on facebook ads. They were both ultimately overturned after escalating via an "agency-only" facebook person who looked into it and found it to be automated violations (both the original and the appeal!). The excuse for why it wasn't overturned upon appeal was "Sorry we cannot disclose this since people would game the system if we did" yet a single person manually reviewed and overturned it in a matter of minutes.

I don't understand the (successful) business logic that gets Facebook into a scenario like this where you can't put 1 hour of human capital into reviewing a potentially million dollar contract.

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tgtweak

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dillondoyle  5 years ago

FB is the worst when it comes to this.

I created instagram filters this cycle for a client which I thought would be really cool; I haven't seen any from campaigns beyond the Biden Aviators (I work in politics). I wanted to do a 'i just voted' type challenge; tried many ideas and combinations like swappable campaign buttons without text showing 'issues,' branding, different voting method 3d objects.

Facebook kept rejecting and pointing to policy that clearly did not apply to what I was uploading.

I wish they would have just said 'we don't want political filters.' Escalating to actual @fb employee emails did not work. We're not important enough.

  • blunte  5 years ago

    I'm no fan of Facebook by any measure, but I think when it comes to current political content and ads they are in a very tricky position.

    If they say something is not allowed, at least one group will claim they are suppressing free speech. But if they allow it, they end up having to allow some misleading or completely false disinformation.

ehsankia  5 years ago

Is there any context on what attempts have been made by this developer to reach Google and what the results have been? The tweet provides very little context other than the fact that it's been 3 weeks. What paths did they take to contact Google? Did they receive any answers?

  • tgtweak  5 years ago

    I don't think it really matters - they intentionally leave no ways of getting to a human or even getting to a system that can help.