Comment by umvi

> I use Google Cloud and the support has been pretty good. We have an account manager, engineering support contacts, all sorts. We also have SLAs so they can't just cut off our account.

That may be true, but many people won't even try it to find out because "Google" itself is synonymous with "customer service black hole". They should have given their cloud product a name other than "Google", similar to how Microsoft named their offering "Azure" and not "Microsoft Cloud" - if Microsoft (the name) has bad rep, they can just drop that moniker to preserve their cloud offering as simply "Azure".