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Comment by newbie578

5 years ago

I just want to know why is no one willing to hold Google and Apple accountable?

Why don't journalists from e.g TechCrunch or the Verge confront Sundar point blank and ask him how can stuff like this happen and why is the only solution to blow up on social media?

10 comments

newbie578

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Terretta  5 years ago

I’ve never been unable to chat with an Apple rep.

Have had no problems reaching people about dev accounts, but also no problem even about consumer subscription services with unusual challenges, such as wanting to merge music or app libraries belonging to two different Apple IDs. (Can be done, an self-serve easy way and an Apple-performed hard way.)

In earlier HN thread, someone said “Devs would be more than happy to pay $300/yr to be able to talk to someone!”

My guess is an HN survey would suggest devs prefer to be outraged at Apple’s $100/yr — despite it being a price point at which you get to talk to people.

  • merb  5 years ago

    apple support is shit, even if you can talk with an rep. their first level basically tries to stop you going down the levels, the second level basically just forwards you. most of the time it's not even the people, it's basically their stupid system where you have your dedicated rep, but the only way to contact him is by using a stupid form/voice which sometimes prints stupid error message and you have no idea if it gone trough. also if there is a mistake in the system and they have no clue about it you are lost or you need to pay tons of money.

    • judge2020  5 years ago

      It all depends on what you're trying to do. I accidentally stayed subscribed to Apple Arcade. A day after the charge, I called, and the first rep I talked to was able to stay on the phone and cancel+refund the subscription.

      1 reply →

teddyh  5 years ago

If journalists are bothersome, they lose their access. How would journalists “confront” anyone if they can’t get a foot in the door?

notyourday  5 years ago

> Why don't journalists from e.g TechCrunch or the Verge confront Sundar point blank and ask him how can stuff like this happen and why is the only solution to blow up on social media?

Journalists like access. Confronting Sundar and making him feel ambushed even for a second means they won't get the access for the rest of their career.

stalfosknight  5 years ago

You could credibly accuse Apple of many things, and I say that as an unashamed Apple fanboy. But making it basically impossible to reach a real human being by phone via AppleCare, or in person at your local Genius Bar if you prefer, is not one of them.

You get what you pay for.

syshum  5 years ago

Because they are not really Journalists, they are extensions of the PR Dept.

This is dubbed as "Access Journalism" but it is not really Journalism at all.