Comment by passivate

> There's no reason to waste a human's time on that.

Google is already wasting 'a human's time' - but its the user. When a user is banned, an enormous amount of time is wasted trying to re-register their new email with every single website, service, bank, etc - at times talking to a human to fix things. And that is the best case. The worst case is that their livelihood is affected - app developer, youtuber, etc.

The status-quo needs to change - and Google should provide better service. It doesn't really matter if they hire more humans or not.