Comment by gambiting
5 years ago
They are posting billion dollar profits year on year on year. There is literally no incentive to do this at all. For every customer wronged this way there are hundreds if not thousands who are extremely happy with the service.
That's what made it so daunting. I was completely powerless to argue against this massive, faceless corporation. I imagine for those who store their whole lives on Google, this feeling is amplified 100x.