Comment by grawprog

Not a big Microsoft fan in general, but I will say, I can agree with their support being great for commercial customers.

A couple years ago, there was an update that affected a bunch of embedded devices and caused some machines to go down. Luckily our machines were on an older version, but another shop we worked with got hit by it.

Within an hour of Microsoft being alerted to the issue they'd begun working on the problem and within two hours machines were back up and running again after Microsoft pushed an update.