Comment by tgtweak

I tried to contact nest to order a replacement plug/harness (for a 1 year old $150 smoke detector...) and after getting run around for 10+ emails I was finally told "sorry we can't supply that part" and you're shit out of luck.

The cumulative time if took them to read and answer all of those emails (and cost) was definitely double that of just shipping the $1 part.