Comment by dragonwriter
5 years ago
> Many of us, after having run out of other crap to do, would sit around and wonder if the "B" grade network engineers were assigned to run the company LAN
Internal IT is almost invariably a cost center, the technicians providing the service you are selling to customers are working in a profit center. So, yeah, probably that plus be managed in a way which focussed on minimizing cost not maximizing internal customer satisfaction or other quality metrics.
Just because you are minimizing costs doesn't mean you have to minimize costs until you no longer get the quality you need.