Comment by cube00

> Apple ID was a different department, he said, and they could only be contacted by email. He emailed them. I continued to wait.

While a step up from Google it still worries me that they hide behind email and you can't call (or live chat) and have someone on the line and stay on the line until the issue is resolved. Can't even raise a ticket to at least confirm you're being ignored, just email and hope someone shows mercy.