Comment by coagmano

5 years ago

But they did not buy the macbook with the Apple Card.

Apple made a mistake with the credit process and decided to reclaim the credit by applying it as a balance on the card without notification and then sent a strange email referencing the wrong product with a dead reply-to email address

4 comments

coagmano

thitcanh 5 years ago

It’s actually a series of unfortunate events:

    He was expecting a trade-in kit that never arrived
    He contacted them but got no answer
    They contacted him but got no answer (also because the reply address did not exist)
    The Apple Card autopay failed because the bank number changed

So at some point his Apple ID was locked without further communication from Apple, which should have sent at least another email and text message about it.

Apple failed in at least 4 points in this process and it lead to a week of downtime. His only mistake was missing one (unanswerable) Alert email.

returningfory2 5 years ago

> But they did not buy the macbook with the Apple Card.

The article is ambiguous on this point, though I would presume they did pay with Apple Card given that Apple charged the debt to it?

shuckles 5 years ago

I agree. I have charged an Apple product on a credit card which was invalid by the time the product shipped (iPhone pre-order), and at no point did Apple try to randomly charge other payment methods they had for me. In fact, at the time I found this frustrating because my pre-order ended up being cancelled.

komocode 5 years ago

> Apple made a mistake with the credit process

An important detail left completely out from any of the tweets.