Comment by madeofpalk

If there's an unauthorised transaction on your card, that suggests your credit card details have been compromised, no? Additionally, they say the transaction happened via Apple Pay, so it would have been authenticated via a device, so it appears a device was also compromised?

Isn't changing compromised details common place? The agent did offer to do it immediately but the customer said "no not now" and then ignored it for two months.