Comment by gduffy

I have the same problem, and also often people show up twice but only one bubble works (invariably the second one I try).

I tried to get stuff like that fixed, impossible when there’s 35 people who “share responsibility” and can point fingers instead of doing something. Imagine a code base and organization so complex that even fixing a bug takes political capital and months. Much less re-architecting to kill a whole class of bugs...

Steve Jobs woulda (metaphorically) broken their fingers off and fed ‘em to ‘em. Once the pointing can’t happen, useful stuff can happen!

Also, you’d be surprised how many SVPs and CEOs I’ve met in big tech that use IT support to setup and fix their devices. When I ran Dropcam, I insisted on using and operating our product only as a customer could. It’s a point of pride and a critical last-resort way to catch issues.