Comment by thatguy0900
5 years ago
Gta has made billions off of its shark card micro transaction system. So the incentives are probably pretty similar for player retention. Granted, the players leaving over load times are probably not the players who are invested enough to spend thousands in micro transactions.
That's my point though, you don't get to survey people not buying the microtransaction because they quit due to terrible load times, whereas you could survey people who cancel a subscription. I guess they could still gather data by reading reviews, looking through forums / Reddit / whatever, and tallying up complaints, though.