← Back to context

Comment by brokenmachine

5 years ago

But he didn't specify how he arranged things to avoid the problem.

Fair point. The next poster explains how Amazon identifies and tries to mitigate it:

"if you’re not watchful, the process can become the thing. This can happen very easily in large organizations. The process becomes the proxy for the result you want. You stop looking at outcomes and just make sure you’re doing the process right"